All orders containing chilled products ship directly from the Caribbean to you on Mondays, Tuesdays, and Wednesdays. You'll receive all updates via email
Your chilled foods can be frozen, partially frozen, or cool to the touch when you open the package. If your items arrived warm, please discard of them immediately and contact us at:
Most chilled foods are pre-cooked and then flash-frozen for shipping.
Your chilled foods may be partially thawed or not completely solid, which is also normal and safe to refreeze. If you are using them in the next day or so, they are fine to stay refrigerated until use.
As soon as you receive your items, be sure to follow the instructions for storage, reheating, and/or consumption.
Currently, we do not. But we’re working hard behind the scenes to make it happen very soon