Free Shipping for orders over $79

 

Frequently Asked Questions

 

Customers

Q
Where is my order?
A
Didn’t receive your email order confirmation or shipping updates? Please check your Spam and Promotions folders. If it is not there please contact us at [email protected]
Q
What happens if one of my items is missing from my package?
A
Please note that depending on the items ordered, items may arrive in separate packages. We actively reach out and inform customers of this via email. We apologize for the inconvenience. Please contact us at [email protected] within 72 hours upon receiving your order, so we can replace, or refund the missing item.
Q
How can I make a Return or Exchange?
A
We strive to make all of our customers happy. Please email us at [email protected] within 14 business days of receiving your order with the reason for return/exchange. We respond to requests within 24-48 hours.
Q
How long does it take to ship and receive my order?
A
We are committed to you receiving your order in 5 business days.
Q
What countries do you currently ship to?
A
Currently we ship to the U.S. only. We are actively working towards expanding shipping destinations. Please sign up for our mailing list for updates at the bottom of this page!
Q
How can I cancel, or remove a product from my order after it is processed?
A
Because of our commitment to getting your package to you in 5 days or less, we do ask you to submit your request within 24 hours of processing your order for further assistance. Please note, once an order has shipped, we are unable to cancel your order. Need further assistance? Contact us at [email protected]
Q
How can I change my address once my order has been submitted?
A
Because of our commitment to getting your package to you in 5 days or less, we do ask you to double check that the correct address is entered at the time of your order. In most cases, after an order has shipped we are not able to change the shipping address. We do understand, unforeseen events may occur that require a change of shipping address. For those occurrences please contact [email protected] within 12 hours of processing your order, to submit a change request.
Q
Who do I contact if my package was stolen?
A
Please contact us as soon as possible [email protected] for further assistance.
Q
I have an issue with my product and it after 14 business days, do I contact the manufacturer directly?
A
Please contact us directly at [email protected] for further assistance.
Q
Who makes your products?
A
All products sold on Caribshopper come from small and medium-sized businesses located in the Caribbean. In addition to select merchants within the Caribbean Diaspora. We provide our merchants with tools and services that make it easy to run a business online. Caribshopper is committed to helping small businesses and entrepreneurs in the Caribbean grow sales and reach new customers worldwide. Our marketplace is devoted to their economic empowerment. We amplify our impact by harnessing the power of our unique community.
Q
I make products in the Caribbean, how can I sell my items on your site?
A
We are still currently accepting vendor applications. Please click here to apply!
Q
I make products for the Caribbean customer but I live abroad, can I sell my items on your site?
A
Yes we do, please contact us at [email protected] for more information.
Q
I was charged incorrectly on my last order. Who do I contact?
A
Please send your order number and contact information to [email protected] We are committed to addressing within 24-48 hours or quicker.
Q
How much is shipping for orders less than $79.00?
A
Currently it costs $14.99 to ship all orders under $79. This affordable shipping option is express in 5 business days.
Q
How fresh are your food items?
A
We are committed to delivering high quality and fresh items that brings the Caribbean closer to you! If you receive an item that doesn’t meet this standard, please reach out to [email protected],. Please include order and contact information.
Q
It looks like the U.S. Customs opened my package, what should I do?
A
In rare and random cases U.S. customs may open select international shipments. Please email us at [email protected] if you need any additional assistance. We are committed to serving and giving you the best Caribbean made goods!
Q
I love CaribShopper’s mission, how can I help you grow?
A
This is one of our favorite questions! Please leave reviews of products, together we are creating a community, and it helps others in our community to know your experience with products. Follow us on Facebook and Instagram, like our post, leave comments, and join our thriving online community!
Q
Do you sell Caribshopper Gift Cards?
A
At this time, we do not sell Gift Cards. Please sign up for our mailing list at the bottom of this page for updates!

Merchants

Q
Why should I become a merchant?
A
Customers want the products that you produce. Shoppers all over the world are craving the authentic experiences that are unique to the Caribbean. Our mission at Caribshopper is to propel the Grow Local movement in the Caribbean. Our platform - built from the ground up - is designed to equip you with the tools you need to expand your growth so you can better reach and serve your customers. Caribshopper expands your footprint by giving you access to innovative technology, data insights, and the resources needed to put “homegrown” Caribbean products in the hands of shoppers worldwide.
Q
Who can sell on Caribshopper?
A
Caribshopper provides a marketplace for small to large Caribbean manufacturers, creatives, makers and artisans to sell their products online. Caribshopper Merchants must meet one or more of the following criteria: 1) Currently operate their business within the Caribbean. 2) Currently operate outside of the Caribbean, creating products specifically for the Caribbean consumer. 3) Be a manufacturer of Caribbean descent, creating products specifically for the Caribbean consumer.
Q
Can merchants resell items on Caribshopper?
A
In order to maintain an authentic experience on our platform, merchants must be the original makers, producers, or manufacturers of the products.
Q
How much does it cost to be a merchant?
A
Becoming a merchant on Caribshopper is FREE. There are no commission, transaction, shipping, or monthly fees to start, manage, or scale your business on our platform. Caribshopper serves as a distribution arm for your business to remove the hassle and headaches associated with selling online.
Q
What do I need to get started?
A
It's easy to set up a store on Caribshopper. You’ll create a merchant account, register your store name, create your product listings, select your local currency for your payment method, and schedule a time to speak with one of our dedicated Merchant Success team members. The more information you provide during sign-up, the easier it will be to get you set up to start selling and fulfilling orders. When you create your merchant account you'll need to provide: First and Last Name, Email Address, Phone Number, Your Store or Brand Name, Years in Business, Annual Sales, Product Category, Number of Product SKUs. To sign up as a merchant, please create an account here.
Q
What can I sell on Caribshopper?
A
We proudly support businesses that manufacture Caribbean-made products in the following categories: Food, Health & Beauty, Apparel, Jewelry, Books, Home & Living. Adding products to your store is simple. Our support team will help you tailor your store to your ideal customer by creating images and product descriptions that best represent your brand.
Q
What happens when I get an order?
A
When you receive an order, simply take your products to one of our hundreds of drop-off locations within 48 hours. Our logistics team will ensure your order is delivered within 3 days of receipt at our warehouse.
Q
How do I get paid?
A
With our easy-to-use and secure payment system, your store can securely accept payments from a variety of payment methods including credit and debit cards, PayPal, Google Wallet, Apple Pay, and WiPay. Funds from your sales are deposited directly to your prepaid MasterCard account in your currency, within 48 hours regardless how or from where the customer pays us.
Q
Will Caribshopper settle disagreements with my customers?
A
For all transactions meeting eligibility requirements, Caribshopper will help you resolve order issues through our Customer Success team. Please review our merchant policy here.
Q
Do merchants have to meet any order minimums to remain on the marketplace?
A
With no minimum order requirements, businesses of any size can sell easily on Caribshopper and have their products delivered fast and effortless. Your dedicated support team is ready to help you not only start and manage your online store, but to help you expand and scale.
Q
Do I need to be tech-savvy or know how to handle logistics?
A
Not at all. Caribshopper gives you uncomplicated tech, understandable data insights and analytics, simple payment-processing, and efficient logistic solutions to support the growth of your business.
Q
What if I need help?
A
We’ve got you covered. During merchant registration you’ll schedule a time to talk with a Merchant Success team member who will answer your questions and give you access to all of the webinars, guides, and resources we’ve designed to help you succeed on the platform.
Q
What are the rules or guidelines to be a merchant?
A
Caribshopper Merchants will receive our Merchant Guide with everything you need to be successful on our platform. Our merchant policy is a part of our Terms of Service. By becoming a Caribshopper Merchant, you are agreeing to this policy and our Terms of Service.