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Merchants Frequently Asked Questions

Q
Why should I become a merchant?
A
Customers want the products that you produce. Shoppers all over the world are craving the authentic experiences that are unique to the Caribbean.Our mission at Caribshopper is to propel the Grow Local movement in the Caribbean. Our platform – built from the ground up – is designed to equip you with the tools you need to expand your growth so you can better reach and serve your customers. Caribshopper expands your footprint by giving you access to innovative technology, data insights, and the resources needed to put “homegrown” Caribbean products in the hands of shoppers worldwide.
Q
Who can sell on Caribshopper?
A
Caribshopper provides a marketplace for small to large Caribbean manufacturers, creatives, makers and artisans to sell their products online.Caribshopper Merchants must meet one or more of the following criteria: 1) Currently operate their business within the Caribbean. 2) Currently operate outside of the Caribbean, creating products specifically for the Caribbean consumer. 3) Be a manufacturer of Caribbean descent, creating products specifically for the Caribbean consumer.
Q
Can merchants resell items on Caribshopper?
A
In order to maintain an authentic experience on our platform, merchants must be the original makers, producers, or manufacturers of the products.
Q
How much does it cost to be a merchant?
A
Becoming a merchant on Caribshopper is FREE. There are no commission, transaction, shipping, or monthly fees to start, manage, or scale your business on our platform.Caribshopper serves as a distribution arm for your business to remove the hassle and headaches associated with selling online.
Q
What do I need to get started?
A
It’s easy to set up a store on Caribshopper. You’ll create a merchant account, register your store name, create your product listings, select your local currency for your payment method, and schedule a time to speak with one of our dedicated Merchant Success team members.The more information you provide during sign-up, the easier it will be to get you set up to start selling and fulfilling orders. When you create your merchant account you’ll need to provide: First and Last Name, Email Address, Phone Number, Your Store or Brand Name, Years in Business, Annual Sales, Product Category, Number of Product SKUs. To sign up as a merchant, please create an account here.
Q
What can I sell on Caribshopper?
A
We proudly support businesses that manufacture Caribbean-made products in the following categories: Food, Health & Beauty, Apparel, Jewelry, Books, Home & Living.Adding products to your store is simple. Our support team will help you tailor your store to your ideal customer by creating images and product descriptions that best represent your brand.
Q
What happens when I get an order?
A
When you receive an order, simply take your products to one of our hundreds of drop-off locations within 48 hours. Our logistics team will ensure your order is delivered within 3 days of receipt at our warehouse.
Q
How do I get paid?
A
With our easy-to-use and secure payment system, your store can securely accept payments from a variety of payment methods including credit and debit cards, PayPal, Google Wallet, Apple Pay, and WiPay.Funds from your sales are deposited directly to your prepaid MasterCard account in your currency, within 48 hours regardless how or from where the customer pays us.
Q
Will Caribshopper settle disagreements with my customers?
A
For all transactions meeting eligibility requirements, Caribshopper will help you resolve order issues through our Customer Success team.Please review our merchant policy here.
Q
Do merchants have to meet any order minimums to remain on the marketplace?
A
With no minimum order requirements, businesses of any size can sell easily on Caribshopper and have their products delivered fast and effortless. Your dedicated support team is ready to help you not only start and manage your online store, but to help you expand and scale.
Q
Do I need to be tech-savvy or know how to handle logistics?
A
Not at all. Caribshopper gives you uncomplicated tech, understandable data insights and analytics, simple payment-processing, and efficient logistic solutions to support the growth of your business.
Q
What if I need help?
A
We’ve got you covered. During merchant registration you’ll schedule a time to talk with a Merchant Success team member who will answer your questions and give you access to all of the webinars, guides, and resources we’ve designed to help you succeed on the platform.
Q
What are the rules or guidelines to be a merchant?
A
Caribshopper Merchants will receive our Merchant Guide with everything you need to be successful on our platform.Our merchant policy is a part of our Terms of Service. By becoming a Caribshopper Merchant, you are agreeing to this policy and our Terms of Service.

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