Customer FAQ

Didn’t receive your email order confirmation or shipping updates? Please check your Spam and Promotions folders. If it is not there please contact us at

We are committed to you receiving your order in 5 business days.

Currently we ship to the U.S. only. We are actively working towards expanding shipping destinations. Please sign up for our mailing list for updates at the bottom of this page!

It depends on what you order. Most of our products ship from Jamaica and Trinidad & Tobago. We are committed to shipping the best Caribbean products available! Thus we source directly from suppliers to ship you the best!

Please note that depending on the items ordered, items may arrive in separate packages. We actively reach out and inform customers of this via email.
We apologize for the inconvenience. Please contact us at within 72 hours upon receiving your order, so we can replace, or refund the missing item.

We strive to make all of our customers happy. Please email us at within 14 business days of receiving your order with the reason for return/exchange. We respond to requests within 24-48 hours.

In rare and random cases U.S. customs may open select international shipments. Please email us at if you need any additional assistance. We are committed to serving and giving you the best Caribbean made goods!

Because of our commitment to getting your package to you in 5 days or less, we do ask you to submit your request within 24 hours of processing your order for further assistance. Please note, once an order has shipped, we are unable to cancel your order. Need further assistance? Contact us at

Because of our commitment to getting your package to you in 5 business days or less, we do ask you to double check that the correct address is entered at the time of your order. In most cases, after an order has shipped we are not able to change the shipping address. We do understand, unforeseen events may occur that require a change of shipping address. For those occurrences please contact within 12 hours of processing your order, to submit a change request.

Please contact us as soon as possible for further assistance.

Please contact us directly at for further assistance.

Currently it costs $14.99 to ship all orders under $79. This affordable shipping option is express in 5 business days.

Please send your order number and contact information to We are committed to addressing within 24-48 hours or quicker.

Unfortunately because we primarily ship with DHL and FedEx, we are unable to ship to military bases outside of the 50 United States 

Additional Questions

All products sold on Caribshopper come from small and medium-sized businesses located in the Caribbean. In addition to select merchants within the Caribbean Diaspora. We provide our merchants with tools and services that make it easy to run a business online.

Caribshopper is committed to helping small businesses and entrepreneurs in the Caribbean grow sales and reach new customers worldwide. Our marketplace is devoted to their economic empowerment. We amplify our impact by harnessing the power of our unique community.

We have offices in South Florida, Jamaica, and Trinidad and Tobago. We currently do not have any physical stores, but you can shop on Website 24 hours/7 days a week!

We are committed to delivering high quality and fresh items that brings the Caribbean closer to you! If you receive an item that doesn’t meet this standard, please reach out to

Please include order and contact information.

This is something we are strongly considering for the future! Please be sure to sign up for our mailing list And social media for updates and announcements!

Please email us at We are committed to serving and giving you the best Caribbean made goods!

Yes we do! Click here to find more.

This is one of our favorite questions. Please signup to our mailing list at the bottom of this page! Every time you make a purchase with us, please leave reviews of products. Together we are creating a community, and it helps others in our community to know your experience.

Follow us on Facebook and Instagram, like our post, leave comments, and join our thriving online community!

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Please contact us at We look forward to connecting with you!