Free Shipping for orders over $79 | Available for customers in the US

Customers Frequently Asked Questions

Q
Where is my order?
A
Didn’t receive your email order confirmation or shipping updates? Please check your Spam and Promotions folders. If it is not there please contact us at [email protected]
Q
What happens if one of my items is missing from my package?
A
Please note that depending on the items ordered, items may arrive in separate packages. We actively reach out and inform customers of this via email.
We apologize for the inconvenience. Please contact us at [email protected] within 72 hours upon receiving your order, so we can replace, or refund the missing item.
Q
How can I make a Return or Exchange?
A
We strive to make all of our customers happy. Please email us at [email protected] within 14 business days of receiving your order with the reason for return/exchange. We respond to requests within 24-48 hours.
Q
How long does it take to ship and receive my order?
A
We are committed to you receiving your order in 5 business days.
Q
What countries do you currently ship to?
A
Currently we ship to the U.S. only. We are actively working towards expanding shipping destinations. Please sign up for our mailing list for updates at the bottom of this page!
Q
How can I cancel, or remove a product from my order after it is processed?
A
Because of our commitment to getting your package to you in 5 days or less, we do ask you to submit your request within 24 hours of processing your order for further assistance. Please note, once an order has shipped, we are unable to cancel your order. Need further assistance? Contact us at [email protected]
Q
How can I change my address once my order has been submitted?
A
Because of our commitment to getting your package to you in 5 days or less, we do ask you to double check that the correct address is entered at the time of your order. In most cases, after an order has shipped we are not able to change the shipping address. We do understand, unforeseen events may occur that require a change of shipping address. For those occurrences please contact [email protected] within 12 hours of processing your order, to submit a change request.
Q
Who do I contact if my package was stolen?
A
Please contact us as soon as possible [email protected] for further assistance.
Q
I have an issue with my product and it after 14 business days, do I contact the manufacturer directly?
A
Please contact us directly at [email protected] for further assistance.
Q
Who makes your products?
A
All products sold on Caribshopper come from small and medium-sized businesses located in the Caribbean. In addition to select merchants within the Caribbean Diaspora. We provide our merchants with tools and services that make it easy to run a business online.
Caribshopper is committed to helping small businesses and entrepreneurs in the Caribbean grow sales and reach new customers worldwide. Our marketplace is devoted to their economic empowerment. We amplify our impact by harnessing the power of our unique community.
Q
I make products in the Caribbean, how can I sell my items on your site?
A
We are still currently accepting vendor applications. Please click here to apply!
Q
I make products for the Caribbean customer but I live abroad, can I sell my items on your site?
A
Yes we do, please contact us at [email protected] for more information.
Q
I was charged incorrectly on my last order. Who do I contact?
A
Please send your order number and contact information to [email protected] We are committed to addressing within 24-48 hours or quicker.
Q
How much is shipping for orders less than $79.00?
A
Currently it costs $14.99 to ship all orders under $79. This affordable shipping option is express in 5 business days.
Q
How fresh are your food items?
A
We are committed to delivering high quality and fresh items that brings the Caribbean closer to you! If you receive an item that doesn’t meet this standard, please reach out to [email protected],. Please include order and contact information.
Q
It looks like the U.S. Customs opened my package, what should I do?
A
In rare and random cases U.S. customs may open select international shipments. Please email us at [email protected] if you need any additional assistance. We are committed to serving and giving you the best Caribbean made goods!
Q
I love CaribShopper’s mission, how can I help you grow?
A
This is one of our favorite questions! Please leave reviews of products, together we are creating a community, and it helps others in our community to know your experience with products. Follow us on Facebook and Instagram, like our post, leave comments, and join our thriving online community!
Q
Do you sell Caribshopper Gift Cards?
A
At this time, we do not sell Gift Cards. Please sign up for our mailing list at the bottom of this page for updates!

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