Dear Loyal Customer,
I’m Kadion Preston, Founder and CEO of Caribshopper.
Let me start by saying thank you for supporting Caribshopper. We are so grateful to have you as a customer.
We, myself and the Caribshopper team, pride ourselves on providing you with excellent customer service - it’s a foundational value of our business; and yet, this time we've fallen short. With that, I’d like to address the recent shipment delays.
Typically, orders ship from the Caribbean to your door in 2-5 business days. However, recently we’ve experienced unprecedented and unforeseen carrier delays, which caused us to be late in our promise to you. We’ve since remedied this issue and will improve our processes moving forward with partners like FedEx and UPS.
In the next 5-7 business days, you will receive a tracking number for your order as delayed packages will be out for delivery or en route.
We have the largest selection of authentic, Caribbean-made products and are constantly growing that catalog, which means we’re evolving into a home for Caribbean commerce, content, and community; and driving economic growth in the Islands. Your support has a powerful impact on that mission, and we appreciate your contribution.
As a further token of our appreciation, please accept our $25 gift toward any future purchase (No minimum order). You can find your unique discount code in the email you just received.
Again, thank you for your patience and understanding. We hope to continue to serve you and bring Caribbean Culture Closer.
Warm Regards,Kadion Preston