Authentic Caribbean Products

Alcohol FAQ

All shipments and deliveries containing alcohol require an adult signature and/or verification of a valid government-issued photo ID upon delivery (21 years or older).

Alcohol shipping is just like if you went to the liquor store to buy the product. The carrier will bring it to your house where you must sign for it and present an ID that shows you are over 21. If you are intoxicated or cannot produce a valid ID, they will not give it to you. If you aren’t home when they come, they will not just leave it there. Instead, there will be two more delivery attempts, or you can have it redirected to pick up at your local access point.

Someone 21+ with a photo ID must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make two more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to us.

Yes! You will need to pay a $20 reshipment fee.

Yes! You can get a refund minus the original shipping cost and a $20 restocking fee.

All orders placed on this website are advertised, accepted, made, and delivered or shipped via a network of licensed retail liquor stores that receive all orders and offers. A licensed retailer is the ultimate merchant of record and has the right to accept or reject any order, in their sole discretion.

Our licensed partners have a valid off-premise liquor license that is in good standing with their respective state liquor authorities and is permitted to ship or deliver alcohol products to consumers under applicable state law.

Once the order ships, it can take anywhere from 1-3 days to arrive.

All shipments are delivered via licensed third-party delivery companies or common carriers – ex. FedEx or UPS. All delivery and shipping partners are permitted/licensed to ship and deliver alcohol by the respective state liquor authorities in each destination state. You will receive a carrier tracking link with each order.

All delivery companies are contractually required to (i) verify that the person to whom a purchased product is delivered is not visibly intoxicated, and (ii) collect an adult signature (21 years or older) or verify that such person is at least 21 years or older by inspecting the recipient’s valid, government-issued photo ID. All partners maintain shipping and delivery records as required by law.

Orders cannot be shipped to a P.O. Box or APO/FPO/DPO, because all orders require an Adult Signature. Also, we are unable to ship to some addresses within the United States.

Most of the time, this means that the order was returned to the sender due to damage in transit, an incorrect delivery address, or three failed delivery attempts. Contact us so we can help determine the exact reason and get your order delivered.

You need a valid address, and you need to provide your primary phone number to ensure smooth delivery.

Yes, in the U.S. you must be over 21 years old to sign up for an account and to legally purchase alcohol. The person receiving the order must also be over 21 years old to sign for the package.

You can order it whenever you want, just make sure you are going to be home to receive it.

Unfortunately, you cannot pick up your order at a physical location. 

Yes! If you aren’t home when they come to deliver the package, they will not just leave it there. Instead, there will be two more delivery attempts, or you can have it redirected to pick up at your local access point.

For all UPS and FedEx orders, you can ship to a location to hold near you. This allows you to pick it up during the entire window that the store is open, rather than the small window when the carrier is near your house.

FedEx - FedEx offers a free option to hold a customer's package at a FedEx store or a local store. You can pick it up at places like Walgreens, Duane Reade, FedEx Office Ship Center, Acme, Dollar General, and Office Depot. They hold the package for 10 days for FedEx Ground and five days for FedEx Express. You need your ID and the tracking number to pick it up. Click here to find all locations.

UPS - UPS offers a similar pickup plan, which is free if you pick up from a UPS customer center. UPS My Choice customers can to an access point. UPS Access points include Staples, UPS Stores, Michaels, and other locations. 

You must call UPS or FedEx directly to request a hold. We cannot do this for you.  If you do not and the package is undeliverable after several attempts, it will be returned and subject to a reshipping or restocking fee.

Yes! As long as the person receiving it is not intoxicated, they are over 21, and have a valid ID they can accept the delivery.

No. The carriers will not deliver to anyone who is intoxicated.

In limited circumstances, there are refunds. Please reach out to for more details.

At this time, there are no returns available for alcohol products. Individual consumers are not permitted to ship alcohol back to us.

No orders addressed to a P.O. Box or APO/FPO/DPO address will be accepted.

Please take a picture of the damaged item in the box and send an email with the picture to and one of our Customer Success team members will be in touch with you shortly! We will not accept damaged or wrong product requests without photos.

Yes, just with slightly limited hours. Shipping orders placed on Sunday will be serviced the next business day.

Our Customer Success team is scheduled available Monday-Friday 9-5pm EST. Within those hours you should hear back from our team in less than 4 hours

You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions and spam folders before reaching out as the email sometimes ends up there. If you still don’t see it, please reach out via phone, chat, or email at

Most orders ship within 1-2 business days and will take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5pm EST. Orders are not fulfilled on bank holidays and weekends.

Don’t see your question answered here?

Please contact us at We look forward to connecting with you!